Customer Levels
Annual Spend < $50,000
Bronze Tier benefits include:
- Online access to product resources
- Standard customer support
- Standard pricing
- Access to standard pricing promos
Annual Spend ≥ $50,000
Silver Tier benefits include:
- Online access to product resources
- Prioritized customer support
- Tier discount off standard pricing
- Access to standard pricing promos
- One (1) complimentary Independent Service Technician (IST) virtual training course
Annual Spend ≥ $80,000
Gold Tier benefits include:
- Online access to product resources
- Dedicated customer support representative
- Tier discount off standard pricing
- Access to standard & exclusive pricing promos
- Two (2) complimentary Independent Service Technician (IST) virtual training courses
Note: Customer status is based on annual spend within a calendar year. Tier levels will re-set annually to Bronze status for all customers on January 1st.