Frequently Asked Questions

Have any questions about Thomson Power Systems products? Take a glance through our FAQs. If you can't find the answer for which you are looking, please contact us for more details. 



Product

We currently have the following models available in stock at our various warehouses:

  • TS 840
  • TS 870
  • TS 910 

For a complete list please visit the Transfer Switch product pages and click on the Stock Models tab.

Stock switches are available to ship within 24 hours of receipt of payment or purchase order.

We have several stocking locations:

Langley, B.C.

Pharr, Texas

Allentown, PA

Daytona Beach, FL

There are a couple of ways you can contact us.  Visit our Contact Us page and complete the Information Request Form, email us at info@thomsonps.com or call us at (604) 888-0110.

Our TS 910, TS 840, TS 870 and TS 880 models are all certified to UL 1008.

Thomson Power Systems is a division of the Regal Beloit Corporation.  While our customers know us best by our individual brand names, within our company we are one Regal, operating with a single vision and common initiatives.  To learn more about Regal, visit www.regalbeloit.com.

Service

There are a couple of ways you can contact a service representative.  Email us at support@thomsonps.com or call us at (604) 888-0110 press 1 for Service.

Visit our Warranty page under Support and complete the Return Material Authorization form. Contact our service department if you have any questions. Please obtain a Return Material Authorization number before shipping any product back to Thomson.

Check the following for possible causes:

  • Isolation plug out
  • Utility disconnect switch is in the de-energized position (Service Entrance Rated ATS). Switch to the Energized position.
  • A test mode has been activated (check the controller status LED)
  • Utility voltage is below the pre-programmed limits (check utility source for adequate voltage)
  • A loose control connection
  • Faulty motor limit switch
  • Defective motor
  • Controller has incorrect voltage configuration jumper setting for correct system voltage
  • Defective controller (verify output signals with circuit board mounted diagnostic LED’s)
  • Controller has “Transfer Fail” alarm activated as indicated by flashing Load on Utility LED. Determine cause of alarm and rectify before TSC 80 is reset


    Please contact our service support if there is still an issue after reviewing these solutions.

Please provide the model and serial number of the product.

Those two wires are for the remote start contact.  Connect those two wires to label 27 & 28 on the transfer switch.

  Check the following for possible causes:

  • Isolation plug out
  • Generator set not producing enough voltage/frequency or output circuit breaker is open
  • Controller has incorrect voltage programmed for system voltage
  • Warmup time delay function has not timed out yet (verify TSC 800 timer setting)
  • A loose control connection
  • Faulty motor limit switch
  • Defective motor
  • Defective controller (verify output signals with circuit board mounted diagnostic LED’s)
  • Controller has “Transfer Fail” alarm activated Determine cause of alarm and rectify before TSC 800 is reset

Please contact our service support if you have further questions or require further assistance.

 

 

To minimize the transfer to generator make the following jumper settings:
1) Set Engine warm-up Timer to 3 seconds, by removing the Engine Warm-up timer jumpers. 
2) Set Engine start timer to 0 seconds, by removing the Engine Start timer jumpers.